Client Information, FAQs & Policies
Welcome to Pause Mind & Body Reset.
This page contains important information about your appointment, treatment preparation, aftercare advice, booking policies and frequently asked questions. Please take a few moments to read through the information before attending your appointment.
My aim is to provide a calm, professional and personalised experience that supports your wellbeing whilst ensuring your safety, comfort and confidentiality at all times.
Below you'll find sections on
- Before Your Appointment
- Who I Provide Services For
- Professional Boundaries & Male Client Policy
- Massage, Aromatherapy & Reflexology Aftercare
- Hypnotherapy & Confidently You Programme
- Health Conditions, Pregnancy & Safety
- Appointments, Cancellations & Non-Attendance
- Payments & Refunds
- Children & Young Persons
- Reviews & Feedback
Before Your Appointment
All new clients are required to complete a consultation form before their first appointment. This allows me to tailor your treatment to your individual needs and ensures any health considerations are taken into account.
At future appointments I will carry out a verbal consultation update. Please advise me of any changes to your health, medication, pregnancy status or wellbeing before attending, as some treatments may need adapting or postponing.
Please arrive no more than five minutes before your appointment time. There is no waiting area available and I may still be with another client.
For the best treatment experience:
- Avoid heavy meals immediately beforehand
- Avoid alcohol before your appointment
- Drink water throughout the day
- Wear comfortable clothing
- Arrive clean and comfortable
If you have any questions prior to your appointment, please feel free to get in touch.
Who I Provide Services For
Pause Mind & Body Reset provides holistic wellbeing treatments including aromatherapy, massage and reflexology, alongside Confidently You™ hypnotherapy and mindset support.
Holistic therapies are primarily provided for female clients.
Male clients are welcomed by referral from an existing client or where there is a prior personal connection.
Hypnotherapy sessions are available to adults of all genders and are generally provided online via video call.
Should you be unsure whether a service is suitable for you, please contact me before booking.
Professional Boundaries & Male Client Policy
Pause Mind & Body Reset is a professional wellbeing practice.
Unfortunately, massage therapists frequently receive inappropriate enquiries that have no connection to genuine therapeutic treatment. As a sole practitioner working from a private treatment space, maintaining professional boundaries and personal safety is extremely important.
For this reason, massage and holistic treatments are only available to male clients who are personally known to me or recommended by an existing client.
I do not provide inappropriate services of any kind.
Any inappropriate requests, behaviour or communications will result in refusal of service and may be reported to the appropriate authorities where necessary.
Thank you for respecting these boundaries and helping maintain a safe and professional environment for all clients.
Massage, Aromatherapy & Reflexology
Every treatment is tailored to your individual needs and wellbeing goals.
Whether you are seeking support with stress, muscular tension, sleep quality, relaxation, emotional wellbeing or simply taking time to recharge, treatments are designed to support your body and mind in a safe and nurturing environment.
During your first appointment we will discuss:
- Your health history
- Current wellbeing concerns
- Lifestyle factors
- Treatment goals
- Any areas requiring special consideration
You will always be appropriately covered throughout any hands-on treatment, with only the area being worked on exposed.
Some clients enjoy chatting during treatment while others prefer silence and relaxation. Both are perfectly welcome. If you want to have a silent treatment, please let me know when you arrive.
Massage & Holistic Therapy Aftercare
Aftercare is an important part of any holistic treatment. Following the guidance below can help maximise the benefits of your session.
Hydration
Drink plenty of water following your treatment. Hydration supports normal bodily processes and can help reduce the likelihood of headaches or fatigue.
Rest
If your body feels tired after treatment, allow yourself time to rest. Many people experience deep relaxation following massage, reflexology or aromatherapy.
Exercise
Gentle movement such as walking or stretching is encouraged. Avoid intense exercise immediately after treatment where possible.
Food & Drink
If possible, choose lighter meals following treatment and avoid excessive alcohol consumption. Reducing stimulants such as caffeine, nicotine and alcohol for the remainder of the day may help support relaxation and wellbeing.
Aromatherapy Treatments
Where practical, avoid bathing or showering immediately after treatment. This allows the essential oils additional time to remain on the skin.
Massage Treatments
Following deeper massage work, some muscle tenderness may occur for a day or two afterwards. This is a normal response and usually settles quickly.
How Might I Feel After Treatment?
Everybody responds differently to treatment.
You may experience:
- Deep relaxation
- Improved energy
- Tiredness or sleepiness
- Emotional release
- Increased thirst
- More frequent urination
- Mild muscle tenderness
- Temporary cold-like symptoms
- A temporary increase in awareness of physical tension
These responses are generally short-lived and often occur as the body adjusts following treatment.
If you have any concerns after your appointment, please contact me.
Hypnotherapy & Confidently You™ Programme
Confidently You™ uses The Control System, a practical and empowering approach to hypnotherapy and personal change.
Unlike traditional hypnosis, this approach does not require a trance state. You remain fully aware, involved and in control throughout the process.
Before your consultation, it can be helpful to consider:
- What pattern, habit or behaviour you wish to change
- How life will look when the change has happened
- What you will be doing differently
- How you would like to feel
The process begins with a free consultation to determine whether we are a good fit to work together.
Most clients then complete a structured programme of three sessions, although additional sessions may occasionally be recommended depending on individual circumstances and goals.
The initial consultation and first session may take up to two hours. Follow-up sessions vary according to need and typically last between 20 and 90 minutes.
The purpose of the process is not simply to create change, but to help ensure those changes are understood, embedded and maintained over time.
Health Conditions, Pregnancy & Safety
My consultation form is available on my Wellbeing Services page - please complete before arrival and inform me before booking if you:
- Have a diagnosed medical condition
- Are undergoing cancer treatments or are recently post-treatment
- Have allergies or skin sensitivities
- Are pregnant
- Are recently post-partum
- Are breastfeeding
- Have recently undergone surgery or medical treatment (6 months)
Certain conditions may require treatment adaptations or medical approval before treatment can proceed.
If you are considering pregnancy massage, I recommend discussing this with your midwife or healthcare professional beforehand.
Your safety and wellbeing will always take priority over proceeding with a treatment.
Appointments, Cancellations & Non-Attendance
Appointments can be booked online. If for any reason this is not possible, please WhatsApp me on 07799888570.
Please arrive on time for your appointment. Late arrival may result in reduced treatment time or the need to reschedule.
Cancellation Policy
- More than 24 hours' notice: no charge
- Less than 24 hours' notice: 50% of appointment value
- Failure to attend without notice: 100% of appointment value
If circumstances beyond my control require me to rearrange your appointment, an alternative appointment will be offered as soon as possible.
Payments & Refunds
Payments can be made by cash or card for in-person appointments.
Online bookings may offer additional payment options such as PayPal, and other payment services where available. Klarna can be used for Hypnotherapy services.
Refunds are available for appointments cancelled in accordance with the cancellation policy.
Once a treatment or hypnotherapy session has been provided, refunds are not available as payment is for professional time, expertise and services delivered rather than specific outcomes.
Children & Young Persons
Clients under the age of 18 must be accompanied by a parent or guardian for consultations and treatments.
At present, Confidently You™ hypnotherapy services are not available for individuals under 18 years of age.
Children may not accompany parents or guardians during appointments. If childcare arrangements become difficult, please contact me to rearrange your booking.
Reviews & Feedback
Providing a positive experience is important to me and I genuinely value feedback from clients.
If you have enjoyed your treatment, reviews on Google or Facebook are always appreciated and help other people discover Pause Mind & Body Reset.
If for any reason you are dissatisfied with your experience, please contact me within 24 hours of your appointment so that any concerns can be addressed promptly and fairly.
One Human Helping
Other Humans Feel More Human
Looking forward to seeing you soon
Sometimes the most important thing we can do is give ourselves permission to PAUSE.
Life can leave us feeling overwhelmed, exhausted, disconnected or simply not quite ourselves. Through personalised holistic therapies and practical, empowering hypnotherapy, my aim is to help you feel calmer, more balanced and more like you again.
If you're ready to invest in your wellbeing, I'd love to welcome you to Pause Mind & Body Reset.
